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Shipping & Returns

Ordering:

  • Our shopping cart is set-up for domestic US shipping only at this time. If you would like to place an international order, please call 1-208-435-4614 or via email using the Contact Us link.
  • Your credit card statment will show a charge from NORTHWESTPA.
  • All orders will be fulfilled under your account, which has been assigned to you at the time of your registration.
  • While we strive to ship most orders within 24 hours, please allow 3-5 business days for your order to be processed and 7-10 business days should be allowed for delivery.
  • There will be no refunds for shipping charges or handling fees due to delayed shipping.
  • To download our mail-in Order Form, Click Here

Shipping:

  • Orders are shipped via UPS or USPS, depending on the content. We reserve the right to substitute your chosen shipping method if it will help to expedite your order.
  • Each order will be assessed with the published shipping charge for the particular zone, weight and size. You are responsible for this charge.
  • To view our current US Continential Shipping Chart and Rates, Click Here.

Backorders/Substitutions:

  • If any item ordered becomes backordered, you will be notified via email.
  • We will not substitute products without contacting you for approval.

Cancellations:

  • If an order is on backorder, it may be cancelled by contacting us via email or phone.
  • If a problem exists on an order, we will attempt to email you of the issue. If we do not receive a response within 48 hours, we may, at our sole discretion, cancel the order.

Returns:

  • All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page.
  • To request a Return Authorization Number, please use the Contact Us link..
  • Once a Return Authorization Number is acquired, you have 30 days to return the item(s).
  • All returned items must be in new, resalable condition, including all hardware and instructional components, and in original packaging (if applicable).
  • Any returned item deemed not to fall within the preceding criteria will be returned at the customers expense with no credit issued.
  • Once your return has been inspected, please allow 15 days for credit to be applied to the credit card used for purchase.
  • Initial cost of shipping is not eligible for refund.
Refusals and Non-Deliverables:
  • You are responsible for all shipping charges and return service charges on any refused order. We will credit your account for all merchandise, less a 10% restocking fee. Shipping charges and handling fees will not be refunded on refused orders.


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